Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. The way your refund is processed depends on your original payment method: If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. Once we receive your item, a refund is initiated immediately. Please contact your Business Team to initiate a return for orders shipped directly to your business. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator. Your refund will be processed at that time. An Apple Specialist will assist you with your return. You can always return the item to any U.S. įollow the aforementioned instructions to initiate your return. Locate the commodity code of your item at. Puerto Rico:Īdditional steps are required when shipping an item over $2,500 from Puerto Rico to the continental United States: You can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations. We recommend using the original packaging if you are returning a computer. If you’re shipping multiple boxes, use the Print Return Label button again to print new labels for each box. Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button. From there, use the Start a Return link below your item and then click the Get Started button. Select an item to go to the order details page. To return an item to Apple, sign in to your Order Listing page with your Apple ID and password.Īfter you sign in, you will see the items from your recent orders. Please contact your provider for more information. Returning your iPhone or iPad may not automatically cancel or reset your wireless account you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Wireless carriers have different service-cancellation policies. iPhone and iPad Returns - Wireless Service Cancellation Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken. *You can return software, provided that it has not been installed on any computer.
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